Personal information must be handled carefully with respect for individual dignity, and properly protected with due regard for privacy. In particular, we handle the personal information of many consumers in operating and managing e-commerce websites. We recognize our duty to handle all personal information appropriately so users and business partners can feel secure and trust us.
We have established this Privacy Policy to comply with national laws and other standards governing personal information protection, and to handle personal information appropriately in line with our corporate philosophy and business activities.
By ensuring that all officers and employees comply with this policy and the Personal Information Protection Management System built upon it, we aim to earn our customers' confidence and trust, provide higher-quality services and remain a model of personal information protection.
Collection, Use & Provision of Personal Information
We collect personal information with the individual's consent for purposes specified in accordance with our business activities, and use it only within the scope necessary to achieve those agreed purposes. We do not provide collected personal information to third parties. We also take necessary measures to prevent handling beyond the scope of consent.
Compliance with Personal Information Laws & Other Standards
We comply with the Act on the Protection of Personal Information, the Japanese Industrial Standard “Personal information protection management systems—Requirements (JIS Q 15001),” and other standards relating to personal information protection.
Proper Management of Personal Information
We manage all personal information appropriately and take necessary preventive and corrective measures to prevent loss, destruction, alteration or leakage through unauthorized access, theft, removal or other causes. When outsourcing the handling of personal information, we enter into confidentiality agreements and supervise contractors to ensure proper management.
Respect for Individuals
We maintain a contact point for complaints and consultations regarding our handling of personal information and strive to respond promptly and courteously. Requests for disclosure, correction or similar actions are handled promptly within a reasonable period.
Continuous Improvement of Our Personal Information Protection Management System
We continually review and improve our Personal Information Protection Management System in response to changes in our business, laws, social conditions and IT environment.
Personal Information Protection Framework
To implement this policy, we establish an internal framework with clear roles and responsibilities under a personal information management officer appointed by a director.
This Privacy Policy takes effect on February 17, 2017.
This policy may be revised in response to the enactment or amendment of laws, guidelines or other requirements. The policy will be published on our website.
Personal Information Inquiries & Complaints
- Personal Information Inquiries, Administration Department, JAPAN GOODS, INC.
- Address: Stork Shinjuku IOKA, 9F, 7-4-6 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
- Tel: +81-3-6820-0177
- Fax: +81-3-6636-6167
- MAIL： info@jpgoods.co.jp
Hours: 9:00–18:00. Inquiries received on Saturdays, Sundays, public holidays, during the year-end/New Year holidays or Golden Week will be handled from the next business day onward.